Privacy Policy
Tiancheng Hardware Factory is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
January 1, 2025
January 1, 2025
Overview
This Privacy Policy applies to Tiancheng Hardware Factory ("we," "us," or "our") and governs data collection and usage in connection with our website and business operations. By engaging with our services, you consent to the data practices described in this policy. We operate in compliance with applicable data protection regulations.
Information We Collect
We collect information to provide better services to our business partners, clients, and website visitors. The types of information we collect include:
Personal Details
- Full name and job title
- Email address and phone number
- Company name and address
Business Data
- Product inquiries and order details
- Custom design specifications
- Communication history
Technical Data
- IP address and browser type
- Device and operating system
- Pages visited and time on site
Communications
- Emails and messages sent to us
- Quote request content
- Feedback and support requests
How We Use Your Data
We use the information we collect solely for legitimate business purposes related to our manufacturing and customer service operations:
Processing Inquiries & Orders
To respond to your product inquiries, prepare quotations, and process orders for kitchen storage and wire products including OEM/ODM requests.
Business Communication
To communicate with you about your orders, provide shipping updates, and send relevant product or service information you have requested.
Service & Website Improvement
To analyse website usage patterns and improve our online presence, product catalogue, and overall customer experience.
Legal & Compliance Obligations
To comply with applicable laws, regulations, and legal processes, including export control and trade compliance requirements.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:
Logistics & Shipping Partners
Delivery address and contact information shared with freight and logistics partners solely to fulfil your orders.
Professional Service Providers
Trusted IT, legal, and accounting service providers who assist in our business operations under strict confidentiality agreements.
Legal Requirements
When required by law, court order, or governmental authority to disclose personal information.
Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic.
Essential
Required for core website functionality. Cannot be disabled.
Always ActiveAnalytics
Help us understand how visitors interact with our website.
OptionalPreferences
Remember your settings and preferences for future visits.
OptionalYou can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality. For more information on managing cookies, visit your browser's help documentation.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
SSL Encryption
All data transmitted via our website is encrypted using SSL/TLS protocols.
Access Controls
Strict access controls limit data access to authorised personnel only.
Secure Data Storage
Customer data is stored on secure servers with regular backups and monitoring.
Breach Notification
In the unlikely event of a data breach, we will notify affected parties promptly.
Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
Right of Access
You may request a copy of the personal data we hold about you at any time.
Right to Rectification
You may request correction of inaccurate or incomplete personal data we hold about you.
Right to Erasure
You may request deletion of your personal data, subject to legal retention requirements.
Right to Object
You may object to certain processing activities, including direct marketing communications.
To exercise any of these rights, please contact us at info@tiancheng.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
Order Records
Customer order and transaction records retained for accounting and legal compliance.
Inquiries
General inquiries and quote requests that did not result in an order.
Analytics
Anonymised website usage and analytics data retained for performance monitoring.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify existing customers via email where required by law
- Post a prominent notice on our website for significant changes
Your continued use of our website or services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us using the details below:
Privacy Inquiry?
Have a question about your data? Our team will handle your privacy request with care and confidentiality.